STEP 05 — REDESIGN & RESKILLING
Where AI creates capacity — and what to do with it
Go through each person: what they can do more of, the skills to build for it, and the AI tools to add. The team summary is its own page and builds itself from these plans. AI suggestions only ever see roles, skills and scores — never names.
0 of 6 people have a plan
Team summary →Each person's plan
CMChloe Martin — Customer Success Manager
25% automatable · 45% augmented
No plan yet
Chloe Martin — Customer Success Manager
25% automatable · 45% augmented
Freed up to do more of
Strategic account reviews and renewals.
Skills to build
AI tools
Could add
Gap — 70% could be automated or augmented, and no AI tool is in use.
Tool types, not brands — you pick the product.
HWHannah Weber — Head of Customer Support
10% automatable · 40% augmented
No plan yet
Hannah Weber — Head of Customer Support
10% automatable · 40% augmented
Freed up to do more of
Coaching the team and fixing the root causes of repeat issues.
Skills to build
AI tools
Could add
Tool in use for this work.
Tool types, not brands — you pick the product.
ICInes Costa — Customer Support Specialist
55% automatable · 30% augmented
No plan yet
Ines Costa — Customer Support Specialist
55% automatable · 30% augmented
Freed up to do more of
Proactive outreach to at-risk customers.
Skills to build
AI tools
Could add
Gap — 85% could be automated or augmented, and no AI tool is in use.
Tool types, not brands — you pick the product.
LBLuca Bianchi — Support Team Lead
30% automatable · 45% augmented
No plan yet
Luca Bianchi — Support Team Lead
30% automatable · 45% augmented
Freed up to do more of
Coaching specialists on complex cases.
Skills to build
AI tools
Could add
Gap — 75% could be automated or augmented, and no AI tool is in use.
Tool types, not brands — you pick the product.
OHOmar Haddad — Customer Support Specialist
55% automatable · 30% augmented
No plan yet
Omar Haddad — Customer Support Specialist
55% automatable · 30% augmented
Freed up to do more of
Writing and improving help-centre content.
Skills to build
AI tools
Could add
Tool in use for this work.
Tool types, not brands — you pick the product.
PNPavel Novak — Support Operations Analyst
45% automatable · 40% augmented
No plan yet
Pavel Novak — Support Operations Analyst
45% automatable · 40% augmented
Freed up to do more of
Root-cause analysis and process improvement.
Skills to build
AI tools
Could add
Tool in use for this work.
Tool types, not brands — you pick the product.
0 of 6 plans ready. The team summary updates as you go.
See team summary →