TEAM
Customer Support: who's in the team
Everyone in this team with their role and who they report to. Fix anything here, or upload a structure from a spreadsheet — it flows into every step. Time and value streams are set in Step 02.
| Name | Role | Reports to | |
|---|---|---|---|
| Hannah Weber | Head of Customer Support | — | |
| Chloe Martin | Customer Success Manager | Hannah Weber | |
| Luca Bianchi | Support Team Lead | Hannah Weber | |
| Ines Costa | Customer Support Specialist | Luca Bianchi | |
| Omar Haddad | Customer Support Specialist | Luca Bianchi | |
| Pavel Novak | Support Operations Analyst | Hannah Weber |
Upload a structure
A CSV file with the headings name, title and manager (the manager's name). Every HR system and Excel / Google Sheets can save one. It adds new people and updates roles and managers; it never removes anyone.
Download an example file