STEP 01 — VALUE
What value does your team create?
List the distinct value streams your team delivers — for clients, the business, or other teams. Be specific; this becomes the backbone of the redesign.
| Value stream | Owner | FTE | |
|---|---|---|---|
| Ticket resolution | Luca Bianchi, Ines Costa, Omar Haddad | 2.0 FTE | |
| Escalations & complex cases | Hannah Weber, Luca Bianchi | 1.0 FTE | |
| Knowledge base & self-service | Ines Costa, Omar Haddad, Pavel Novak | 0.7 FTE | |
| Support operations & reporting | Hannah Weber, Chloe Martin, Pavel Novak | 1.5 FTE | |
Add a value stream
Owner and FTE fill in automatically once you map roles to this value stream in the next step.