STEP 02 — ROLES
Which roles deliver this value?
Everyone here comes from the Team tab — no typing needed. For each person, assign the value streams they deliver and how much of their FTE goes to each (say 0.8 / 0.1 / 0.1).
Current total
6.0 FTE
| Name | Title | Value streams (FTE) | Total FTE | Reports to | |
|---|---|---|---|---|---|
| Chloe Martin | Customer Success Manager | Customer onboarding 0.8, Support operations & reporting 0.2 | 1.0 | Hannah Weber | Assign |
| Hannah Weber | Head of Customer Support | Escalations & complex cases 0.5, Support operations & reporting 0.5 | 1.0 | — | Assign |
| Ines Costa | Customer Support Specialist | Ticket resolution 0.8, Knowledge base & self-service 0.2 | 1.0 | Luca Bianchi | Assign |
| Luca Bianchi | Support Team Lead | Ticket resolution 0.5, Escalations & complex cases 0.5 | 1.0 | Hannah Weber | Assign |
| Omar Haddad | Customer Support Specialist | Ticket resolution 0.7, Knowledge base & self-service 0.3 | 1.0 | Luca Bianchi | Assign |
| Pavel Novak | Support Operations Analyst | Support operations & reporting 0.8, Knowledge base & self-service 0.2 | 1.0 | Hannah Weber | Assign |
Assign value streams to a role
Someone missing, or a title has changed? Update the Team tab
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