TEAM SUMMARY
Customer Support: what the review adds up to
Capacity freed, AI tools and the skills to build — built from each person's plan. The page to show leadership.
Draft — 0 of 6 people have a plan← Back to the plans
By the numbers
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Capacity freed
~2.2 FTE
of 6.0 FTE (37%) · 6 of 6 roles scored
Reinvested in
Strategic account reviews and renewals · Coaching the team and fixing the root ca… · Proactive outreach to at-risk customers · +3 more
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AI tools
3 of 6 use one
In use today: ChatGPT ×2, Zendesk AI ×1
Adoption gap: 3 people
More than half of their work could be automated or augmented, and they use no AI tool yet.
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Skills to build
0 skills
across 0 people
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Skills the team needs
| No skills kept yet — build each person's plan in Step 05. |
Only skills you've kept are counted.