TEAM SUMMARY

Customer Support: what the review adds up to

Capacity freed, AI tools and the skills to build — built from each person's plan. The page to show leadership.

Draft — 0 of 6 people have a plan← Back to the plans

By the numbers

Click a card for the detail.

Capacity freed

~2.2 FTE

of 6.0 FTE (37%) · 6 of 6 roles scored

Reinvested in

Strategic account reviews and renewals · Coaching the team and fixing the root ca… · Proactive outreach to at-risk customers · +3 more

Show by person ↓

AI tools

3 of 6 use one

In use today: ChatGPT ×2, Zendesk AI ×1

Adoption gap: 3 people

More than half of their work could be automated or augmented, and they use no AI tool yet.

Hide ↑

Skills to build

0 skills

across 0 people

Show all skills ↓

AI tools: today vs. next

ChatGPT	Hannah Weber, Pavel Novak	in use
Zendesk AI	Omar Haddad	in use